NewHope Studio Privacy Policy

Information We Collect

There are two types of information we may collect through your use of our Websites, Apps and Games:

Personal Information

Personal Information means information that specifically identifies you personally or can be used to contact you online or offline, such as your full name, physical address, email address, telephone number, photograph, precise geolocation information, credit card information and, in some cases, usernames.

Non-Personal Information

Non-Personal Information means information that does not identify you personally, including age, ZIP code, non-precise geolocation, gender, device information, IP address, unique device ID, usage data, browser type, game progress, play time, score, achievements, and related anonymous usage activity.

How We Collect Information

• If you open an account, register for a contest, sign up for a newsletter, request support, or submit information, we may collect your name, email, address, date of birth, gender or phone number.
• If you connect through a third-party social network such as Facebook or Game Center, we may collect information from that profile.
• If you make a purchase, billing details may be collected through secure payment processing.
• If you use public forums, comments, chat, message or in-game communication features, we may collect information you disclose there.
• If you enable push notifications, device information may be used to send notifications.
• Precise geolocation may only be collected after notice or permission, where applicable.
• We may collect Non-Personal Information such as device IDs, IP addresses and usage data when you use our Websites, Apps or Games.

Cookies And Tracking

We may use cookies or similar technologies to identify your computer or mobile device and store certain information. You can disable cookies or set your browser to alert you when cookies are being sent, but some services may not function properly.

Third-party advertisers may also use cookies or similar technologies in ads served within our Websites, Apps or Games. Such technologies may collect anonymous behavioral data for targeted advertising.

Use Of Personal Information

• To provide goods, services or functionality requested by you.
• To respond to customer service inquiries.
• To contact you about Websites, Apps, Games, contests or promotions.
• To send newsletters, promotions or marketing materials with opt-out options.
• To contact you regarding contest registration and prize acceptance.
• To contact you for talent recruitment purposes.

Use Of Non-Personal Information

• To analyze use of our Websites, Apps and Games.
• To personalize content, offers and gaming experience.
• To compile statistics and improve services.
• To respond to customer service inquiries.
• To protect against cheating, crime, fraud or security issues.
• To provide advertising that may better suit user interests.
• To determine applicable jurisdiction and legal requirements.
• To send push notifications if enabled.

Disclosure Of Information

We will not sell, rent or transfer your Personal Information to third parties without your prior consent. However, information may be shared with service providers for limited purposes such as payment processing, customer service, marketing assistance, data analysis, analytics, research, optimization and advertising.

We may disclose information if required by law, court order, to investigate harmful conduct, illegal activity, suspected abuse, unauthorized use, or to protect property and safety.

In connection with a business sale or transfer, customer information may be transferred as part of business assets.

Advertising

By using our Websites, Apps or Games, you may be offered advertising content. We or advertising networks may use ad-serving technologies such as cookies, beacons, tracking pixels and similar tools. Non-Personal Information may be used to measure ad performance and deliver ads related to user interests.

Your Rights

You may contact us to update, review, delete or revise Personal Information we have stored about you. You may also opt out of further communications or previous consent for disclosure where applicable.

If you wish to opt out of push notifications, use the settings section of the applicable Website, App or Game. You may decline cookies or tracking technologies, but some features may not work properly.

Partnerships And External Sources

Our Websites, Apps and Games may link to external sites beyond our control. This Privacy Policy only covers information collected through our own Websites, Apps and Games. We are not responsible for the privacy practices, actions or policies of third-party services.

Children

Many of our Websites, Apps and Games are intended for general audiences. We do not knowingly collect or use Personal Information from children under 13 without appropriate parental consent. If a parent believes a child has provided Personal Information, they may contact us and we will delete such information.

If you are between 13 and 18, please obtain your parent’s permission before registering or providing Personal Information.

Changes To This Policy

We reserve the right to change this Privacy Policy at any time. Material changes will be posted in the Privacy section with the modification date. Continued use of the Websites, Apps or Games after changes means acceptance of the updated policy.

Website, App And Game Security

We use reasonable physical, electronic and managerial procedures to help safeguard information. However, no internet or wireless transmission can be guaranteed to be 100% secure. Any information transmitted to us is provided at your own risk.

If you believe your Personal Information is being improperly used, please notify us by email immediately.

Legal Disclaimer

Our Websites, Apps and Games may not be available at all times, and we do not warrant that use will be uninterrupted or error-free. We are not responsible for access issues or matters beyond our control.